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The configuration stage of a given computing system can be the most challenging. It involves the orchestration of many layers of technology. Successful configuration depends on several factors, including proper completion of the design, procurement, and installation stages. Perhaps the most important factor is the experience of the technician performing the configuration. The technician must be aware of the interacting nature of the components involved. The technician must not only realize that the modification of a seemingly independent component will very likely affect another, but also be able pinpoint what that interaction is.
Logitree's configuration procedures closely parallel our installation, testing, and administration procedures. We utilize skilled technicians to perform configurations. Any given configuration involves different technologies. Only technicians with a skill set matching these technologies will be assigned to perform the configuration. Every configuration provides a 'safety net', or more advanced level of support available to the configuration technician, should that technician need assistance. Detailed notes of every configuration are kept by the technician. These notes are included in the resulting invoice, both for your future reference and ours. They provide you with the opportunity to learn more about the inner workings of your system, and in many cases, provide the outline of procedures to accomplish certain configurations. In the event a problem occurs as a result of the configuration process,
these notes provide invaluable clues as to what went wrong. |
